FAQ

You may start your tour from any destination first (such as Darjeeling, Gangtok or Pelling) as per your convenience and availability of hotels. Please note: Darjeeling is nearest to NJP or Bagdogra so if you have early train or flight then Darjeeling as last destination makes more sense.

If you desire not to visit any of the stations, accordingly you can remove the same from your route mentioned below. 

Option 1: 
Bagdogra / NJP – Pelling – Gangtok (via Namchi if time permits) – Lachung/Lachen – Gangtok – Kalimpong – (White Water Rafting is possible here at Melli if time permits) – Darjeeling – Mirik via Pasupati Market on Nepal border - Bagdogra / NJP
Option 2: 
Bagdogra / NJP – Darjeeling (via Mirik & Pasupati Market on Nepal border if time permits) – (White Water Rafting is possible here at Melli if time permits) - Gangtok – Lachung/Lachen – Gangtok – Pelling – Bagdogra / NJP
Option 3: 
Bagdogra / NJP – (White Water Rafting is possible here at Melli if time permits) - Gangtok – Lachung/Lachen – Gangtok – Pelling – Darjeeling – Mirik via Pasupati Market on Nepal border – Bagdogra / NJP
Option 4: 
Bagdogra / NJP – Darjeeling (via Mirik & Pasupati Market on Nepal border if time permits) – Pelling – Gangtok – Lachung/Lachen – Gangtok – (White Water Rafting is possible here at Melli if time permits)- Bagdogra / NJP

Gangtok –1 to 7 nights (including North Sikkim – Lachung/Lachen)

One night when you arrive you cannot do much

Minimum one night for local sightseeing (full or half day)

One night when you visit Tsomgo lake / Baba Mandir / Nathula pass (carry your photos & ID proof)

1 to 3 nights of North Sikkim trip (you need photos & ID proof)

One night on arriving back from North Sikkim you need to take rest as one reaches late evening)

One night just to relax if you prefer to

Pelling – 1 to 3 nights

One night when you arrive you cannot do much

One night for half day or full day sightseeing

One night just to relax if you prefer to

Darjeeling – 1- 3 nights

One night when you arrive you cannot do much

One night for half day or full day sightseeing

One night just to relax if you prefer to

Kalimpong – 0- 2 nights

You can just see places around on your way to Gangtok or Darjeeling without stopping

One night for half day or full day sightseeing

One night just to relax if you prefer to

Ravongla – 0- 2 nights

You can just see places around on your way to Gangtok or to Pelling

One night for half day or full day sightseeing

One night just to relax if you prefer to

Namchi – 0- 2 nights

You can just see places around on your way to Gangtok or to Pelling

One night for half day or full day sightseeing

One night just to relax if you prefer to

No, unless you are ready to travel around 10-11 hours at a stretch that too on a ‘not so smooth’ North Sikkim highway, secondly you need to get your permits made through your hotel or your travel agent / tour operator at Gangtok. Hence you need to plan your trip to Lachung/Lachen from Gangtok and come back to Gangtok. This applies for both ways. 

You also come across some relaxing waterfalls on the way which you must enjoy while travelling.

Innova / Scorpio / Tabera / Xylo / Grande

Mahindra Maxx, Tata Sumo/Spacio or similar for bigger groups.  Wagon R, Indica, Alto or similar for smaller groups

Mahindra Maxx and Tata Sumo - Comfortably 8 people including children

Innova, Scorpio & Xylo - 6 max inlcuding children

For Gangtok only smaller cars (Maruti Omni / Wagon R or similar) or Luxury (with govt. luxury registration), whereas for Pelling and Darjeeling all type of vehicles are allowed. 

No, because of road conditions only bigger vehicles with good ground clearance ply in the region.

Not really, the weather throughout the year is quite pleasant, in other words it is not hot. During summers you might feel little warm when you are traveling from plains of West Bengal to the hill for a short time of around 1 hour or so, after this you will be quite comfortable.

Transport is generally available easily in Sikkim. You don't need to book them in advance unless you insist on someone to pick you up from Bagdogra / NJP. 

No, especially during high season, there is always a shortage of transport for North Sikkim, hence it is suggested that you should not take chances and book your transport in advance. 

No, it is the responsibility of your travel agent, transport provider for getting permits for your trip to Tsomgo Lake, Baba Mandir, Nathula pass, Lachung & Lachen for North Sikkim trip. 

You are not required to pay anything separately for permits, when you are quoted a price for these packages, the permit cost is usually included.

Hard copies of photographs & copies of photo IDs (you must carry the photo IDs with you though) such as voter’s card, driving licence, ration card, passport, PAN card etc.

You need to bring 2 passport size photos for Tsomgo lake, Baba Mandir & Nathula visit and similarly you need another 2 copies of photos for your Lachung/Lachen tour. 
Important for permits/passes (please do not ignore) 
For Tsomgo Lake/Nathula pass permits - You are required to make an envelope containing 2 photos + photocopies of IDs of all members and name list with age. 
For North Sikkim tour - You will be required to make another envelope same as above for North Sikkim visit (Lachung/Lachen), if you are visiting these places too. 
Write your name on the envelope and leave it at the reception of your hotel, also clearly mention for Tsomgo Lake permitor for North Sikkim permit on each of these envelopes. Also mention the name of your agency such as (in our case)Holiday Milestones, as mentioned below: 

Details to be written on the envelopes: 
Group leader’s Name: ______________________ 
Contact No. ______________________ 
Total Pax ___________ 
Room No(s). ___________ (you will have this once you are allotted room at Gangtok) 
For Tsomgo Lake or North Sikkim tour 
Our booking agency Holiday Milestones 

Please do not wait for our representative to make copies of your IDs. You are required to bring these 2 envelope sets with you to save time. 
Remember if you fail to provide these envelopes at Reception on time, you will need then to drop it to the office of the service provider, as the service provider will just come once to collect these documents. Please cooperate as they need to visit many other hotels for collecting such documents. 

You must also carry original Photo IDs such as driving license, passport, ration card, voter’s card, PAN card etc. along with you when you are travelling. 
If the reprentative needs more information or details at the time of collection of these envelopes please cooperate. 

You can book our services by paying advance.

The advance includes 60% of the cost and is mandatory for confirming your trip.

The remaining balance is paid before arrival. You can also do so on the day you arrive.

Please note that your bookings will not get confirmed until the payment gets processed. Once it does, it is recommended you email and notify us. Also, you can carry copies of this proof (that you have paid the fees) with you, to avoid any misunderstandings.

The mode of payment can include wire transfer (NEFT/RTGS/SWIFT), cheques or even intercity deposits (however, transaction charges may apply).

Soon we will add a payment gateway, through this you can make payments by Credit cards (Visa, Mastercard, Diners), Netbanking, DebitCards and ITZCash.

Accounts information:

Bank	ICICI Bank Ltd.
Name of the account	Holiday Milestones
Branch Name	New Market, MG Marg, Gangtok
Account No.	04700 55 000 54
Account type	Current
Postal code	737101
IFSC / NEFT / RTGS Code	ICIC0000470
SWIFT Code	ICICINBBCTS
Bank	HDFC Bank Ltd.
Name of the account	Holiday Milestones
Branch Name	Hungry Jack Plaza, Gangtok
Account No.	1455 2020 000 278
Account type	Current
Postal code	737101
IFSC / NEFT / RTGS Code	HDFC0001455
SWIFT code	HDFCINBB
Bank	Axis Bank Ltd.
Name of the account	Holiday Milestones
Branch Name	M.G. Marg, Gangtok
Account No.	911 020 0333 22307
Account type	Current
Postal Code	737101
IFSC / NEFT / RTGS Code	UTIB0000112
SWIFT code	AXISINBB112

Tour cancellation excluding the hotel: 
Cancellation must be conveyed through email or in writing.

30 days prior to check in – Rs. 1000/- per person communication charges will be retained. Rest of the amount will be refunded.

30-15 days prior to arrival date – 25% of the total tour cost

14-7 days prior to arrival date – 50% of the total tour cost

7-3 days prior to arrival date – 75% of the total tour cost

2 days to No show on the date of arrival – 100% of the tour cost

The cancellation policy for North Sikkim packages is completely different. Please visit the sites of the North hotels to check these. 
Hotel Cancellation: 
As per the policy of the hotel booked for your tour. 
The refund will be paid to the source through which the guest has paid and booked. All the refunds will take atleast 7 days to process. 
Note: Part Cancellation of the tour or the hotels will attract the same cancellation charges. Please do not expect any kind of relaxation in such cases. 
North Sikkim Package: In the case of North Sikkim package cancellation, there is a possibility of very high retention; in fact a few of the hotel retain 100% cost. 
Important: Refunds will not be made against any un utilized services, whatever may be the reason. 
For further questions or any clarifications please feel free to contact us.